HMRC Charter – What HMRC and its customers expect from each other

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HMRC has published its non-statutory Charter, describing its role, what its customers can expect, and what HMRC expects of its customers.  The rights and obligations are summarised as follows but are explained in more detail in the Charter itself:

Your rights – What you can expect from us:

1. Respect you
2. Help and support you to get things right
3. Treat you as honest
4. Treat you even-handedly
5. Be professional and act with integrity
6. Tackle people who deliberately break the rules and challenge those who bend the rules
7. Protect your information and respect your privacy
8. Accept that someone else can represent you
9. Do all we can to keep the cost of dealing with us as low as possible.

Your obligations – What we expect from you:

1. Be honest
2. Respect our staff
3. Take care to get things right.

Further information:

Your Charter

This entry was posted on Wednesday, November 18th, 2009 at 12:24 and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.